Service Performance and Delivery

Performance process for packages

Delivery times per package are set out in the table in the Distance Sales Agreement. The period runs from the completion of the purchase and depends on your content reaching us in full.

• Once payment is confirmed, your order is recorded and placed in the setup queue.
• The content needed (logo, text, images, contact details) is requested from you.
• When setup is complete, a preview of the site is submitted for your approval.
• Following your approval, the site is published and the access details are sent to your email address.
• Connecting the domain name may take a few hours, depending on DNS propagation.

Deemed delivery

The service is deemed delivered when the site has been presented in preview and is ready for your approval.

Reasonable correction requests after delivery (typing errors, minor layout changes) are handled free of charge. Requests for new pages or a redesign outside the scope are priced separately.

Backup and restore

Sites are backed up daily, and restoration is possible for the period stated in the package scope. The current period is stated in the package scope on the pricing page.

Downtime and planned maintenance

Planned maintenance is announced in advance and carried out at the lowest-traffic hours possible.

We work with the GOAL of high availability; this is a goal, and no penalty or compensation commitment is given for downtime. Your rights arising from mandatory consumer legislation are reserved.